ISO 9001 tends to be thought of as the preserve of large companies with teams of quality management people and a matching pot of money to spend on it. But that's not necessarily the case. ISO 9001 can be both achievable and manageable for small businesses through group schemes.
I did a short talk about the benefits of this, along with Mandie Bell of Precisely ISO, at the breakfast meeting of the Federation of Small Businesses' Guildford Branch on 7 October 2015. It was a good audience and I think we inspired them to think about the value of demonstrating that they listen to their customers.
The slides and notes are attached here for anyone else who might be interested.
Please do get in touch if you'd like any further information.