Pharmaceutical company - process improvement and documentation

Johnson & Johnson, a pharmaceutical company, was restructuring its IT services to take the form of internal service provider to multiple worldwide operating companies and this required local IT departments to adopt ITIL processes. It needed new processes to be developed and implemented with minimal budget for new investments and it needed to demonstrate good governance for audit purposes.

Education not-for-profit - process improvement, interim management, documentation and training

Universities and Colleges Admissions Service (UCAS) was undergoing rapid business change in the transition from paper to online university applications and its IT support services were struggling to cope with increasing demand. It needed to streamline its processes for handling incoming requests for support so that it could manage the increase with limited increase in headcount.

Education not-for-profit - interim management and tool optimisation

Specialist Schools and Academies Trust (SSAT) was undergoing a period of organisational change and needed an interim service manager to maintain continuity in the IT support department (first-, second- and third-line incident and problem management).

Pharmaceutical company - technical change management and training

Wyeth, a pharmaceutical company, was reviewing its processes for alignment with regulatory requirements and adopted ITIL for this purpose. In particular it needed to demonstrate evidence of traceability of technical change as part of quality assurance and governance underpinning pharmaceutical practice.

Recent Clients

  • UCAS
  • Becta

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