ITSM Process Development

  • Do your processes need a refresh? Has practice evolved and left your processes behind?
  • Is the gap widening between theory and practice? How do you convey reality?
  • Update your processes to reflect today's needs. Don't rely on informal modifications or assume nothing has changed.

Building efficient and effective IT service management is an ongoing concern. Things change: technology, people, customers, their needs. When the ground is always shifting there is always the potential for improvement.

T2CONSULTING uses recognised good practice as a template against which to assess your current operation and provide you with a gap analysis and a set of recommendations. Whether you have a stalled implementation or you are simply ready for the next step, we can help you develop your processes in a pragmatic and achievable way using a phased approach. This enables you to choose what to invest in and what to defer so that costs are clear and culture change can be taken at an appropriate pace.

T2CONSULTING can produce your documentation and train your staff as part of the exercise. As a result you will maximise the benefit from your investment to date and put in place a system of continual improvement with which to build your operation using good practice processes.

Contact us us to discuss your specific needs.

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Recent Clients

  • UCAS
  • Becta

Our Offices

Our offices are located in Camberley, Surrey, UK. We are well situated with good access to all major road, rail and air links.

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Registered address: 1 Whitehill Close, Camberley, Surrey, GU15 4JR. Company Reg: 4158852. VAT Reg: 770 9902 04

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