IT Service Management

ITSM process introduction

If you are providing IT support you are already doing incident management to some degree. How efficiently and effectively you are doing it will determine whether you can devote enough time to being proactive instead of reactive. If your team is constantly fire-fighting it might be time to review your incident management process.

ITSM process development

Building efficient and effective IT service management is an ongoing concern. Things change: technology, people, customers, their needs. When the ground is always shifting there is always the potential for improvement.

ITSM tools optimisation

Are you making full use of your IT service management system? Can you make improvements to efficiency and effectiveness using the resources you already have? T2CONSULTING assesses your current implementation against the full capability of your ITSM tool and provides you with a gap analysis and a set of recommendations.

Professional ITSM documentation

You can own the process without having to write it yourself. Free up your time to work on core business by outsourcing the development of documentation and know that your documents are fit for purpose.

Bespoke ITSM training

Cost effective ITSM training at your site tailored to your processes. Close the gap between the theory and application of good practice. Teach people your good practice or introduce them to generic good practice in a way that has been designed to reflect your business needs and processes. Make training directly relevant.