• Zebra
  • Blossoms
  • Tool Bench
  • Emergency Fire Buckets
  • Achieve consistency - deliver the best all of the time.

    T2CONSULTING can help you achieve consistency with effective processes.
  • Develop people - people are what make your processes and tools work, or not work.

    T2CONSULTING can help you develop people with bespoke training.
  • Optimise tools - get the best return on investment by using all functionality.

    T2CONSULTING can help you optimise tools with best practice knowledge.
  • Retain knowledge - collect, share and build knowledge, don't waste time relearning the same things.

    T2CONSULTING can help you retain knowledge with quality documentation.

Quality and Quantity

When everyone is supplying the cheapest service possible the only differentiator will be customer focus. Grab a seat before the music stops.

When you are providing IT services it can be a challenge to stay on top of business needs. In today's world it is important to deliver a consistent efficient and effective service and be responsive to rapidly changing needs and technologies. No mean feat for any service provider. The secret to success is streamlined processes and a continual improvement approach. Processes are not there to be rigidly adhered to but should enable you to handle the routine workload as efficiently and effectively as possible so that you have the time and resources to deal satisfactorily with the exceptions that inevitably arise. You can achieve this by designing new or improving existing processes, automating workload management, consolidating your knowledge so that it can be accessed easily and ensuring that your staff are trained to do things your way. You can have quality and quantity and T2CONSULTING can help you achieve this.

T2CONSULTING will work with you to create and implement a programme of development for your IT service management (ITSM) that can include the following:

  • Process review, definition and improvement for efficiency and effectiveness.
  • ITSM tool review and improvement to improve value for money on your investment.
  • Documentation and knowledge capture to establish a clear framework for operation and provide a central point of reference.
  • Bespoke training so that your staff understand your objectives and approaches.

Explore our website for details of the services we offer and how we engage with you. You will find details about our quality credentials and our commitment to providing you with the service you need driven by your objectives. There are case studies and comments from clients to illustrate specific examples of our work. We stay abreast of developments and you will find our blogs will raise topical issues, and you are invited to contribute to developing discussions. Come on in and take a look around, and then tell us how we can help you.

Consulting Services

T2CONSULTING offers a range of modular services in the fields of IT service management and quality management. With 20+ years' experience in IT, T2CONSULTING has particular expertise in the customer-facing aspects of IT service delivery, working closely with traditional first-, second- and third-line support, support managers and end-users to achieve a valued service that bridges the divide that is commonly perceived to exist between IT and the business.

There is no one-size-fits-all solution to providing quality IT service support, but there are common principles that can be used as a framework to efficiently build the right service for you. Processes, people, tools and knowledge underpin a consistent and effective IT service. T2CONSULTING can help you develop your processes, people, tools and knowledge and create you a platform for continual improvement.

Contact T2CONSULTING for a no-obligation discussion about your specific needs. Follow the links for more information about our services in the areas of IT Service Management and Quality Management aimed at organizations and business of all sizes.

Recent Clients

  • UCAS
  • Becta

Our Offices

Our offices are located in Camberley, Surrey, UK. We are well situated with good access to all major road, rail and air links.

Get in touch

Registered address: 1 Whitehill Close, Camberley, Surrey, GU15 4JR. Company Reg: 4158852. VAT Reg: 770 9902 04

Images from FreeDigitalPhotos.net
Image Cherry Blossoms courtesy of Arvind Balaraman, Image Zebra courtesy of Michael Elliot, Image Gardening Tool Hanging On Wall courtesy of nuttakit, Imahe Emergency Fire Buckets courtesy of artur84 and Image Water Drop courtesy of seaskylab